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Pogoji uporabe

Aplikacija FitFaze · Različica 1.0 · Velja od: 9. oktobra 2026

Ti pogoji urejajo uporabo mobilne aplikacije FitFaze in z njo povezanih storitev (v nadaljevanju »storitev«). Z ustvarjanjem računa ali uporabo aplikacije potrjuješ, da si jih prebral(a) in se z njimi strinjaš.

1. Ponudnik

Storitev nudi ALFAPHASE d.o.o., Šalek 91, 3320 Velenje, Slovenija, matična številka 7583516000, davčna številka 36853330 (v nadaljevanju »mi«). Družba ni zavezanec za DDV v Sloveniji (atipični davčni zavezanec). Kontakt: support@fit-faze.com.

2. Storitev

FitFaze je aplikacija za spremljanje prehrane, treningov in napredka. Omogoča izračun ciljev, beleženje obrokov in treningov, jedilnike, spremljanje meritev ter pomoč umetne inteligence pri skeniranju deklaracij in sestavljanju obrokov. Funkcije se lahko sčasoma spreminjajo.

3. Račun

Aplikacijo lahko uporabljajo osebe, stare vsaj 16 let.
Podatki, ki jih vneseš, morajo biti resnični. Odgovoren(na) si za varnost svojega gesla in za dejavnost v svojem računu.
Račun je osebni in ni prenosljiv. Za uporabo so potrebni internetna povezava in združljiva naprava.
Račun lahko kadarkoli izbrišeš v aplikaciji (Profil → Izbriši račun). S tem se izbrišejo tudi vsi tvoji podatki. Naročnine izbris računa ne prekliče (glej poglavje 4).

4. Naročnina in plačilo

Dostop do aplikacije je plačljiv z naročnino. Na voljo sta dva paketa: mesečna naročnina za 14,99 € (zaračuna se vsak mesec) in letna naročnina za 99,99 € (zaračuna se vnaprej za 12 mesecev). Cene vključujejo davke, kjer je to določeno (obračuna jih Apple v skladu z lokalnimi predpisi).
Brezplačnega preizkusnega obdobja ne ponujamo. Z veljavno promocijsko kodo (Apple Offer Code) lahko prvo obdobje naročnine dobiš po nižji ceni; po tem obdobju se naročnina obnavlja po redni ceni.
Naročnino kupiš in plačuješ prek Apple ID v App Store. Plačilo obdela Apple; plačilnih podatkov ne prejmemo in jih ne hranimo.
Naročnina se samodejno obnavlja za enako obdobje (mesec ali 12 mesecev) po ceni veljavnega cenika, razen če jo prekličeš vsaj 24 ur pred koncem tekočega obdobja. Znesek se zaračuna na tvoj Apple ID ob potrditvi nakupa in ob vsaki obnovitvi.
Naročnino upravljaš in prekličeš v nastavitvah naprave (Nastavitve → [tvoje ime] → Naročnine) ali v aplikaciji (Profil → Upravljaj naročnino). Po preklicu imaš dostop do konca plačanega obdobja. Za neizkoriščeni del že plačanega obdobja (npr. pri letni naročnini) ne vračamo denarja, razen kjer to določa zakon ali pravila Apple.
Vračila obravnava Apple v skladu s svojimi pogoji (reportaproblem.apple.com). Zakonske pravice potrošnika ostanejo nedotaknjene.
Ceno lahko spremenimo. O spremembi te obvestimo vnaprej skladno s pravili Apple; če s spremembo ne soglašaš, naročnino prekličeš pred njeno veljavnostjo.

5. AI krediti in dokupi

Za AI funkcije (skeniranje deklaracij, sestavljanje obrokov) uporabljamo AI kredite. En klic AI funkcije porabi en kredit.
Naročniki dobijo 80 brezplačnih kreditov na mesec. Obnovijo se prvi dan v koledarskem mesecu; neporabljeni brezplačni krediti se ne prenesejo v naslednji mesec.
Dodatne kredite lahko dokupiš v aplikaciji (paketi po 50, 150 in 400 kreditov). Dokupi so potrošni izdelki v App Store. Kupljeni krediti ne potečejo, se ne unovčijo v denar, niso prenosljivi in so vezani na tvoj račun. Ob izbrisu računa propadejo.
Za uporabo AI funkcij je potrebna aktivna naročnina. Če naročnino prekličeš, kupljeni krediti ostanejo na računu in jih lahko porabiš, ko naročnino obnoviš.
Porabljenih kreditov ne vračamo; vračila dokupov obravnava Apple (reportaproblem.apple.com). Kredit se povrne, če klic odpove, ker storitev ni bila dosegljiva.

6. Zdravje in umetna inteligenca: pomembna opozorila

FitFaze ni medicinski pripomoček in ne nudi zdravstvenih, dietetskih ali trenerskih nasvetov. Izračuni (npr. dnevne kalorije, makrohranila, indeks telesne mase) so okvirni in temeljijo na splošnih formulah.
Pred večjimi spremembami prehrane ali začetkom telesne dejavnosti se posvetuj z zdravnikom ali drugim ustreznim strokovnjakom, zlasti če imaš zdravstvene težave, si noseča ali doječa, ali imaš motnje hranjenja.
Rezultati AI funkcij (skeniranje deklaracij, sestavljanje obrokov) so približki in lahko vsebujejo napake. Vrednosti pred uporabo preveri, zlasti če imaš alergije ali nestrpnosti do hrane. Na AI rezultate se ne zanašaj pri odločitvah, ki vplivajo na tvoje zdravje ali varnost.
Za posledice odločitev, sprejetih na podlagi podatkov v aplikaciji, ne odgovarjamo v obsegu, ki ga dovoljuje zakon.

7. Tvoji podatki

Podatki, ki jih vneseš, ostanejo tvoji. Nam podeljuješ omejeno pravico, da jih obdelujemo za zagotavljanje storitve, kot je opisano v Pravilniku o zasebnosti (fit-faze.com/privacy).

8. Dovoljena uporaba

Ne smeš: uporabljati aplikacije v nasprotju z zakonom; poskušati pridobiti nepooblaščen dostop do sistemov ali podatkov drugih uporabnikov; motiti delovanja storitve; avtomatizirano zlorabljati funkcij (zlasti AI funkcij); obratno prevajati ali kopirati aplikacije, razen kjer zakon to izrecno dovoljuje; deliti dostopa do računa z drugimi.

9. Intelektualna lastnina

Aplikacija, njen izgled, znamka FitFaze, logotip in vsebine so last ponudnika ali njegovih licenciarjev. Dobiš osebno, neizključno, neprenosljivo in preklicljivo pravico do uporabe aplikacije v skladu s temi pogoji.

10. Razpoložljivost in spremembe storitve

Prizadevamo si za neprekinjeno delovanje, vendar ga ne zagotavljamo. Storitev lahko zaradi vzdrževanja, nadgradenj ali višje sile začasno ni na voljo. Funkcije lahko spremenimo ali odstranimo, pri čemer upoštevamo pravice potrošnikov.

11. Omejitev odgovornosti

V obsegu, ki ga dopušča zakon, ne odgovarjamo za posredno škodo, izgubljen dobiček ali škodo zaradi nedelovanja storitve, ki je nismo povzročili namenoma ali iz hude malomarnosti. Odgovornosti za namerno ali hudo malomarno povzročeno škodo, za škodo na življenju ali zdravju ter drugih primerih, ko je odgovornosti ni dovoljeno omejiti, ne izključujemo. Pravice potrošnikov po zakonu ostanejo nedotaknjene.

12. Prenehanje

Uporabo lahko kadarkoli končaš z izbrisom računa. Dostop lahko začasno omejimo ali ukinemo, če kršiš te pogoje ali zakon, o čemer te po možnosti obvestimo.

13. Spremembe pogojev

Pogoje lahko spremenimo. O pomembnih spremembah te obvestimo v aplikaciji ali po e-pošti. Če po spremembi nadaljuješ z uporabo, štejemo, da se z njimi strinjaš; če ne, lahko račun izbrišeš.

14. Merodajno pravo in pristojnost

Uporablja se pravo Republike Slovenije. Za reševanje sporov je pristojno sodišče v Celju, razen kjer obvezni predpisi o varstvu potrošnikov določajo drugače. Prosimo, da se pred sodnim postopkom obrneš na nas (support@fit-faze.com), da poskusimo spor rešiti sporazumno.

15. Posebni pogoji Apple

Če aplikacijo preneseš iz App Store, dodatno velja:

Ti pogoji so sklenjeni med teboj in nami, ne z Apple. Za aplikacijo in njeno vsebino smo odgovorni mi, ne Apple.
Apple nima obveznosti zagotavljanja vzdrževanja ali podpore za aplikacijo.
Če aplikacija ne ustreza veljavni garanciji, lahko obvestiš Apple, ki ti bo vrnil kupnino aplikacije. Apple v obsegu, ki ga dovoljuje zakon, nima drugih garancijskih obveznosti glede aplikacije.
Za zahtevke, povezane z aplikacijo (odgovornost za izdelek, skladnost z zakonodajo, varstvo potrošnikov, zahtevki iz intelektualne lastnine), smo odgovorni mi, ne Apple.
Zagotavljaš, da nisi v državi, za katero velja embargo ZDA, in nisi na seznamu prepovedanih strank ZDA.
Upoštevati moraš tudi pogoje tretjih oseb, ki veljajo za uporabo aplikacije (npr. pogoje Apple).
Apple in njegove hčerinske družbe so upravičenci tretje osebe do teh pogojev in jih lahko uveljavljajo proti tebi.
Za aplikacijo velja tudi Applova standardna licenčna pogodba za licencirane aplikacije (Standard EULA). Kjer se ta pogodba in ti pogoji razlikujejo, velja za razmerje med teboj in Applom Applova pogodba, za razmerje med teboj in nami pa ti pogoji.

16. Kontakt

ALFAPHASE d.o.o., Šalek 91, 3320 Velenje · support@fit-faze.com

Terms of Use

FitFaze app · Version 1.0 · Effective: 9 October 2026

These terms govern the use of the FitFaze mobile app and related services (the "service"). By creating an account or using the app you confirm that you have read and agree to them.

1. Provider

The service is provided by ALFAPHASE d.o.o., Šalek 91, 3320 Velenje, Slovenia, company registration number 7583516000, tax number 36853330 ("we"). The company is not a VAT payer in Slovenia (atypical taxpayer). Contact: support@fit-faze.com.

2. The service

FitFaze is an app for tracking nutrition, workouts and progress. It lets you calculate goals, log meals and workouts, use meal plans, track measurements, and use artificial intelligence to scan labels and build meals. Features may change over time.

3. Account

The app may be used by people aged 16 or over.
The information you enter must be true. You are responsible for the security of your password and for activity in your account.
The account is personal and non-transferable. Use requires an internet connection and a compatible device.
You can delete your account at any time in the app (Profile → Delete account). This also deletes all your data. Deleting your account does not cancel your subscription (see section 4).

4. Subscription and payment

Access to the app is paid by subscription. Two plans are available: a monthly subscription at €14.99 (charged every month) and an annual subscription at €99.99 (charged in advance for 12 months). Prices include taxes where applicable (Apple collects them under local rules).
We do not offer a free trial. With a valid promo code (Apple Offer Code) you can get the first period of the subscription at a lower price; after that period it renews at the regular price.
You buy and pay for the subscription through your Apple ID in the App Store. Apple processes the payment; we do not receive or store payment details.
The subscription renews automatically for the same period (month or 12 months) at the price in effect, unless you cancel at least 24 hours before the end of the current period. The amount is charged to your Apple ID when you confirm the purchase and at each renewal.
You manage and cancel your subscription in your device settings (Settings → [your name] → Subscriptions) or in the app (Profile → Manage subscription). After cancelling you keep access until the end of the paid period. We do not refund the unused part of an already paid period (e.g. on the annual plan), except where required by law or Apple's rules.
Refunds are handled by Apple under its terms (reportaproblem.apple.com). Your statutory consumer rights remain unaffected.
We may change the price. We will notify you in advance in line with Apple's rules; if you do not agree, you can cancel before the change takes effect.

5. AI credits and top-ups

AI features (label scanning, meal generation) use AI credits. One call to an AI feature uses one credit.
Subscribers get 80 free credits per month. They renew on the first day of each calendar month; unused free credits do not roll over.
You can buy extra credits in the app (packs of 50, 150 and 400 credits). Top-ups are consumable purchases in the App Store. Purchased credits do not expire, cannot be exchanged for money, are not transferable and are tied to your account. They are lost when you delete your account.
Using AI features requires an active subscription. If you cancel your subscription, purchased credits stay on your account and you can use them once you resubscribe.
Used credits are not refunded; refunds of top-ups are handled by Apple (reportaproblem.apple.com). A credit is returned if a call fails because the service was unavailable.

6. Health and artificial intelligence: important notices

FitFaze is not a medical device and does not provide medical, dietary or coaching advice. Calculations (e.g. daily calories, macronutrients, body mass index) are indicative and based on general formulas.
Before making major changes to your diet or starting physical activity, consult a doctor or other qualified professional, especially if you have health conditions, are pregnant or breastfeeding, or have an eating disorder.
Results of AI features (label scanning, meal generation) are approximations and may contain errors. Check values before use, especially if you have food allergies or intolerances. Do not rely on AI results for decisions that affect your health or safety.
To the extent permitted by law, we are not responsible for the consequences of decisions made based on data in the app.

7. Your data

The data you enter remains yours. You grant us a limited right to process it to provide the service, as described in the Privacy Policy (fit-faze.com/privacy).

8. Acceptable use

You must not: use the app in breach of the law; attempt to gain unauthorised access to systems or other users' data; disrupt the service; abuse features by automated means (especially AI features); reverse engineer or copy the app, except where the law expressly permits; or share account access with others.

9. Intellectual property

The app, its appearance, the FitFaze brand, logo and content belong to the provider or its licensors. You receive a personal, non-exclusive, non-transferable and revocable right to use the app in accordance with these terms.

10. Availability and changes to the service

We aim for uninterrupted operation but do not guarantee it. The service may be temporarily unavailable due to maintenance, upgrades or force majeure. We may change or remove features, taking consumer rights into account.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect damage, lost profit or damage from service outages that we did not cause intentionally or through gross negligence. We do not exclude liability for damage caused intentionally or by gross negligence, for injury to life or health, or in other cases where liability cannot be limited. Consumers' statutory rights remain unaffected.

12. Termination

You can stop using the service at any time by deleting your account. We may temporarily restrict or terminate access if you breach these terms or the law, and will notify you where possible.

13. Changes to these terms

We may change these terms. For significant changes we will notify you in the app or by email. If you continue using the service after a change, we consider that you agree; if not, you can delete your account.

14. Governing law and jurisdiction

The law of the Republic of Slovenia applies. Disputes are subject to the court in Celje, unless mandatory consumer protection rules provide otherwise. Please contact us (support@fit-faze.com) before any court proceedings so we can try to resolve the dispute amicably.

15. Apple-specific terms

If you download the app from the App Store, the following also applies:

These terms are between you and us, not Apple. We, not Apple, are responsible for the app and its content.
Apple has no obligation to provide maintenance or support for the app.
If the app fails to conform to any applicable warranty, you may notify Apple, which will refund the app's purchase price. To the extent permitted by law, Apple has no other warranty obligation regarding the app.
We, not Apple, are responsible for any claims relating to the app (product liability, legal compliance, consumer protection, intellectual property claims).
You represent that you are not located in a country subject to a US embargo and are not on any US list of prohibited parties.
You must also comply with applicable third-party terms when using the app (e.g. Apple's terms).
Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.
The app is also subject to Apple's Standard End User License Agreement for licensed applications (Standard EULA). Where that agreement and these terms differ, Apple's agreement governs the relationship between you and Apple, and these terms govern the relationship between you and us.

16. Contact

ALFAPHASE d.o.o., Šalek 91, 3320 Velenje, Slovenia · support@fit-faze.com